How we work - Barkline

How does an onboarding process look like?

Experience a flawless launch process with us!

Our seamless launch process

Experience a support transformation in four steps – sign-up, discovery, training, and launch. Tailored to your SaaS needs, our process ensures unparalleled customer satisfaction and excellence.

1. Sign up:

Unlock tailored support with Barkline.

2. Discovery meeting:

Explore your unique support needs.

3. Customized training:

Expert training for personalized support.

4. Launch day:

Elevate your support experience.

Sign up:

Joining Barkline is a breeze! Simply select your preferred plan, specify your team size or SaaS subscribers, and voila! We’ll schedule a discovery meeting to kickstart our partnership.

1-2 days after signing up.

Discovery Meeting:

During our tailored discovery call, we delve into the essence of your SaaS product. Share insights on your industry, customer support challenges, and the specific assistance you seek. Your success is our priority, and this conversation paves the way for a customized support plan.

1 week after discovery meeting we kick off with..

Customized training:

Post our insightful discovery call, Barkline customizes training for your SaaS customer support. We refine FAQs collaboratively, and in brief, interactive training calls, align your support approach with your preferred tone. It’s a collaborative journey towards exceptional, uniquely tailored customer support.

After 2 weeks of customized training its..

Launch day:

As launch day approaches, Barkline consolidates training and information for a smooth customer support journey. Throughout the first month, your dedicated Point of Contact (POC) will ensure prompt resolutions to any specific questions, guaranteeing a successful launch.

Ready to elevate your customer support experience?

Join forces with us and transform your customer support journey.